Returns & Exchanges
At LOOK OPTIC, we want you to love your frames as much as we do, which is why we offer a 90-day risk-free trial for all our eyewear. If you are not completely satisfied with your purchase, we provide easy returns and exchanges to ensure you find your perfect fit.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Package Your Frames
Place your eyewear in its original protective case and box to prevent damage during transit, then securely attach the shipping label.
Ship and Refund
Drop your package off at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing